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Support

We're here to help.


Contact Us

For questions, feedback, or issues with the app, email us directly. We aim to respond within 2 business days.

[email protected]

Frequently Asked Questions

How does SkinCompass find comparable products?

SkinCompass compares products using their INCI (International Nomenclature of Cosmetic Ingredients) lists — the standardized ingredient names used on cosmetic packaging worldwide. Products with a similar active-ingredient profile are surfaced as alternatives. The comparison is objective and data-driven; we do not make claims about efficacy or skin compatibility.

Where do the prices come from?

Prices are sourced from publicly available retailer pages and licensed data services across 13 approved Canadian retailers. Prices are refreshed twice daily. Always verify the final price at checkout, as retailer pricing can change at any time. Rows marked with an asterisk (*) are estimates and may not reflect the current shelf price.

Why is a price showing as estimated?

When we are unable to confirm a live price from a retailer in real time, we display an estimated price based on historical data. These are clearly marked. We recommend verifying at the retailer's website or in-store before making a purchase decision.

Does SkinCompass work in Canada only?

Yes. The current version of SkinCompass is designed for Canadian shoppers. All prices are in Canadian dollars (CAD) and sourced from Canadian retailers. International support may be added in a future update.

How do I delete my saved items?

Open the Saved tab, swipe left on any item and tap Remove. To remove all items at once, use the Edit button in the top-right corner. SkinCompass stores only an anonymous device identifier — no account or personal data is required.

Is SkinCompass affiliated with any cosmetics brand or retailer?

No. SkinCompass is an independent discovery tool. We are not affiliated with, endorsed by, or sponsored by any cosmetics brand or retailer. We participate in the Amazon Associates Canada affiliate program, which means we may earn a small commission if you purchase through an Amazon link — at no additional cost to you. This does not influence how products are ranked or presented.

The barcode scanner didn't recognize my product. What should I do?

Try searching by product name instead. Our database is regularly updated, but not all products are available yet. If a product you expect to find is consistently missing, let us know at [email protected] and we'll look into adding it.

What data does SkinCompass collect about me?

Very little. We use an anonymous device ID (a random identifier generated on your device) to sync your saved items. We do not collect your name, email, location, or any other personal information. See our full Privacy Policy for details.

App Information

SkinCompass is available on the Apple App Store for iPhone.

Current version requirements: iOS 18.6 or later.

For App Store–related issues (billing, subscriptions, refunds), please contact Apple Support directly.